FAQ

Can I amend my order with you after I have placed it?

You have up to 12 hours to amend your order from the time your order is completed through email. Once the 12-hour period has passed, it's too late for you or us to amend your order. Please contact us as soon as possible.

Can I cancel my order with you after I have placed it?

You have up to 12 hours to cancel your order from the time your order is completed through email. Once the 12-hour period has passed, it's too late for you or us to cancel your order. If you cancel your order, we will refund what you paid via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. For more information on how to return your order check our Refund policy

What do I do if I receive a faulty item in my order?

Please contact us with the order number and the incorrect item's name and photo. We will sort out any issues with incorrect items straightaway.

I am missing a product from my order, what should I do?

We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately. 
If an item is missing, please contact us with the order number and the missing item's name and number. We will get back to you within 1-2 working days.

Fulfillment Errors

Any returns or problems that occur because of an error on our part will be handled at our expense.
In the cases where customer would like to exchange or return a product without any defect or due to a wrong size being ordered, we cannot exchange the products as they are made to order. 
We apologize for any inconvenience this might cause. We are working hard to find a solution to this. In the meantime, thank you for your continuous support.

Will you refund the shipping charges on my parcel?

We will usually refund what you paid for your order but not the delivery charges (fee & tax where applicable). For more information check our Refund policy

I have cancelled my order. When will my money be available again?

If you have cancelled your order, then we will refund what you paid for your order but not the delivery charges (fee & tax where applicable) within 5 business days. 
If the funds have not been released after 7 business days then please get in touch with us and we'll look into it further for you. Please also check our Refund policy.